Knoxville warehouse service R&S Logistics helps southeast building materials company achieve 10x growth in Tennessee

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Overview

The Problem

A home building materials company had bad experiences with a 3PL provider’s service related to communications, lead times, organization, and damaged goods.

Initial Solution

The materials company partnered with a Knoxville-area warehouse provider to move its inventory for convenient storage, better distribution, reliable and trustworthy service, and room to grow.

Current Status & Results

The partnership has led to the home building materials company expanding from 2,000 square feet of inventory space to over 20,000 square feet currently. Expanded services benefiting the regional needs of the company now include sample cutting for vendors, breaking down pallets for drop-shipping to customers, and same-day communication response.


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Needing Reliable & Trustworthy Knoxville Warehouse & Distribution

A southeast-based home building materials company became frustrated with the service they were receiving from their existing 3PL service provider.

On top of waiting days (often an entire work week) to get any communication updates on orders, they began to experience unreasonably long shipping delays. To top it all, poor warehouse organization and process seemed to result in a growing amount of damaged goods missing from inventory without any notice or accountability taken by the warehouse company.

To solve these problems, they sought a reliable warehousing and distribution provider in the Knoxville, Tennessee region with which to partner.

When they initially transitioned to using R&S Logistics for 3PL service, they were using 2,000 square feet to store and send their products. Immediately, they noticed significant improvements in their warehouse and distribution operation. The partnership began to help them save on expenses and reduce wasted time for the company, too.

“I sought the expertise of R&S Logistics to help solve the problems experienced in my previous 3PL provider. They had repeated issues of poor communication, unorganized, slow to ship orders, made excuses for their mistakes and inventory damaged/missing along the way,” said Lee Hurst. “R&S has been able to solve all of these problems reducing the stress of operations while saving time and money.”

Excellent Warehouse Standards Help Achieve Growth

R&S helped this home building materials company streamline it’s warehousing and distribution needs in the region by providing reliable warehouse solutions. This allowed the manufacturer to improve its service to customers and reduced wasted products with many upgraded features that come standard with R&S:

  • Same-day communication (an R&S core value)
  • Accountability (when issues occur, R&S takes responsibility)
  • An organized, clean, and dry facility (standard practice at all R&S warehouses)

It’s been two years since the new 3PL partnership began with R&S Logistics. Since inception, R&S has helped this company by scaling with them as they’ve grown over 10x from their original space needs to over 20,000 square feet. 

Because of the unique dedication and scalability provided by R&S, the manufacturer has confidence in its current and future operations. They also know they don’t have to look for a new provider as they continue to grow in the future–and that consistency brings peace of mind to their leadership team.

More Than A Warehouse

R&S has provided the home building manufacturer a top-quality warehouse service in Knoxville, and that includes additional value-added support. With more services available than storage space management, R&S has helped them as more needs have come up. This has allowed them to grow and improve service and product quality over time. Examples of these valuable services include:

  • Sample cutting to send to vendors (not just distributors) on their behalf
  • Breaks down pallets of products when needed
  • Dropshipping products to customers for orders
  • Same-day order communication and responses (this is particularly impressive to them) 

About R&S Logistics

R&S Logistics is Knoxville’s premier warehouse solutions provider. With reliable service, a dedicated team, and a partnership-mindset, they focus on solving the problems preventing customers from growing their companies. They are known for “above-and-beyond” service and additional support in all areas of warehousing and distribution.

Knoxville warehouse provider wins multiple awards for outstanding service to materials supplier

rs logistics -knoxville_warehousing - transportation - 3pl - tennessee - act metal deck supply - cutting

Overview

The Problem

A manufacturer supply company is looking to improve speed and proximity to customers in supply chain fulfillment.

Initial Solution

The supply company partnered with a Knoxville-area warehouse provider to establish a distribution hub that was more convenient for its customers in the region.

Current Status & Results

The partnership has expanded to include additional benefits to the supplier, like on-demand local delivery, custom material modification to meet specific customer needs, and providing custom and cost-effective transportation coordination.


Searching For A Knoxville Warehouse

A.C.T. Metal Deck Supply knew they needed to serve customers quicker and with more value than they currently had the capacity to handle. To solve this problem, they looked for a trustworthy partner to serve their warehouse and distribution needs in the Knoxville, Tennessee area.

When A.C.T. first contacted R&S Logistics, it was to grow their reach through basic warehousing service in East Tennessee. At first, they only needed to store their supplies for distribution. After engaging in a partnership, they were impressed by the basic improvements they noticed with their new warehouse operations experience. In addition, the relationship developed with the R&S warehouse management team gave them a newfound trust in their warehouse partner they hadn’t always experienced in the past.

Achieving The Goal Through Excellent Warehouse Service

R&S helped A.C.T. achieve its goal by providing reliable warehouse solutions. This allowed the supplier to get closer to their customers with many upgraded features that come standard with R&S:

  • Clear, same-day communication (an R&S core value)
  • Ownership, collaboration, and a partner-mindset (when issues occur, R&S takes responsibility)
  • A clean, dry, and safe facility (standard practice at all R&S warehouses)

It’s been many years since A.C.T. originally partnered with R&S Logistics. Over that time, the services provided have expanded beyond basic warehousing. Because of the unique dedication and additional benefits provided by R&S, A.C.T. has grown tremendously.

“R&S has been taking care of us for many years. They have a great sense of urgency and treat us like we are their only customer,” said Vince Polizzi, Vice President of Operations at A.C.T. Metal Deck Supply. “We have 15 locations across the country where we present warehouse of the year awards. R & S has won it twice. That should tell you that they are the best at what they do!”

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Expanding Beyond Warehousing

Though R&S has provided A.C.T. top-quality warehouse service in Knoxville, it’s the additional valuable support that has allowed A.C.T. to grow, increase their impact, and improve the quality of their offering. Examples of these value-added services include:

  • Cutting metal sheets to contractors’ specifications
  • Coordinating transportation solutions that are cost-effective
  • Quick local delivery to supply customers at construction sites (using the more convenient truck and trailer delivery method–not the more difficult semi-truck)
  • Custom transport options available as needed to suit customer needs

Awarding an Exceptional Warehousing Partnership

As a result of the great partnership between these two companies and the extra service provided, A.C.T. has awarded R&S Logistics the Warehouse of the Year award twice (and likely would have more often, but their policy is not to award the same company two consecutive years).

About R&S Logistics

R&S Logistics is Knoxville’s premier warehouse solutions provider. With reliable service, a dedicated team, and a partnership-mindset, they focus on solving the problems preventing customers from growing their companies. They are known for “above-and-beyond” service and additional support in all areas of warehousing and distribution.